We pay close attention to product quality control, as well as customer service.
Our high-quality, modern and high-tech products meet the highest reliability and safety requirements, we provide a 5-year warranty and quick warranty service.
All existing products, as well as all new developments will be certified, as the safety of our customers is our highest priority.
When contacting a service center, you must first telephone agreement.
Warranty period for CENTERSVET® goods (products) begins upon purchase of goods and covers the goods installed by the client in any type of rooms (commercial, residential, non-residential) without limitations.
CENTERSVET® warranty shall extend to all components and parts without exception, including LED module, current driver, housing, fastening and mounting elements.
Warranty and post-warranty repairs, as well as maintenance of CENTERSVET® products are carried out regardless of the place of purchase and are carried out only in the branded service center located at the address: Moscow, st. Kulakova, 20, building 1A. In other cities, warranty and post-warranty repairs is performed in the brand showrooms and salons of CENTERSVET® distributors (information is available on the website: https://www.centersvet.ru/shops/).
Dismounting and delivery of goods is carried out by the Client. If the client is located in another city, and if the warranty claim is confirmed, the delivery of goods back to the client is carried by the Company. In the event of a technical malfunction, the CENTERSVET® guarantees the repair or exchange no later than 10 (ten) days from the date of the Client's request to the service center.
The Company guarantees and undertakes to keep in stock the components necessary for the repair within 10 (ten) years from the date of purchase of the goods by the client.
The warranty is only valid when equipment is connected and used in strict accordance with the instruction or user manual provided with the product.
